Refund and Cancellation Policy
This policy outlines the conditions under which orders can be cancelled or a refund can be requested for items purchased from Thriftshoppers.
1. Order Cancellation
We understand that sometimes you might change your mind. We offer a brief window to cancel your order.
Cancellation Window: You may request to cancel your order within 24 hours of placing it.
How to Cancel: To request a cancellation, please email us immediately at shop.thriftshoppers@gmail.com with your order number and "Cancellation Request" in the subject line.
When Cancellation Isn't Possible: If your order has already been processed and handed over to our shipping partner (typically within 2 business days), we are unable to cancel it.
2. Our "No Returns" Policy
Due to the curated and limited-stock nature of our products, we do not offer returns or exchanges for reasons of sizing, fit, or change of mind.
We are committed to helping you make a confident purchase the first time. Our "Perfect Fit Promise" ensures we provide detailed descriptions, high-quality photos, and precise measurements for all our products. We strongly encourage you to review this information carefully before completing your purchase.
3. Refunds for Damaged or Defective Items
Your satisfaction is our absolute priority. We stand behind the quality of our curation and will always make things right if an item arrives in a less-than-perfect condition.
Reporting Damaged Goods: If your item arrives with a defect or has been damaged in transit, you must contact us at shop.thriftshoppers@gmail.com within 24 hours of receiving your delivery.
Required Information: Your email must include your order number and clear photos of both the damaged item and the packaging it arrived in.
Verification & Resolution: Our team will review the issue. If your claim is verified, we will initiate a refund.
Refund Processing: Once approved, your refund will be processed within approximately 2-3 business days to your original method of payment.
Thank you for your understanding. This policy allows us, as a small business, to continue bringing you unique, curated style essentials.